Getting Started:
Downloading and Accessing the
MPOG Application Suite
3
Downloading and Installing the
MPOG App Suite
7/15/2026
Contact: support@mpog.zendesk.com
4
Downloading and Installing the MPOG
Application Suite
For new installations:
• The MPOG App Suite package will be sent to
each site’s IT contact.
• For sites using Desktop Virtualization (e.g.
Citrix), your IT team will install the App Suite.
• For sites where the App Suite is installed on
PCs, your IT team will distribute the installer to
each individual to download to their local
computer.
Once downloaded, double-click on the installer to run
it.
Last Updated: 7/15/2026
Contact: support@mpog.zendesk.com
8
MPOG Application Suite: Connection Setup
• Next, set up a connection to your local
MPOG database by clicking: ‘Edit
Connections’
• Click “Add New” if there are no profiles
available for connection. Otherwise,
choose the appropriate connection,
typically labeled as ‘Local’ or ‘Hospital
Name’
• Click “Edit Selected”
Last Updated: 7/15/2026
Contact: support@mpog.zendesk.com
9
Connection Setup and
Confirming Access
7/15/2026
Contact: support@mpog.zendesk.com
10
MPOG Application Suite: Connection
Profile Setup
• Ask the MPOG technical lead at your site
for the server connection information.
• This is managed by your site’s technical
team. MPOG Central staff does not
have
your site’s server or database information
• Fill in the server address in both the top
and middle sections of this form.
• Update the database name as directed by
your technical team
• In the Config Connection section:
• Select ‘Import Manager’
• Verify that the database name is listed as
MPOG_Import_Manager.
• Click ‘OK’
Last Updated: 7/15/2026
Contact: support@mpog.zendesk.com
11
MPOG Application Suite: Troubleshooting
• If you see this screen after filling out
the Connection Profile
• Click ‘Return to Editor’ and confirm
that the connection information was
entered correctly.
• If Connections were entered
correctly, contact the MPOG
Technical Lead at your site.
Last Updated: 7/15/2026
Contact: support@mpog.zendesk.com
12
MPOG Application Suite: Connection
Access
• The ‘Connection Profile Manager’
form will repopulate as follows. Click
“Apply and Restart.”
• The MPOG Application should run again and
open as follows.
• More tools should have turned blue. If not,
contact your site technical team to update your
database roles.
Last Updated: 7/15/2026
Contact: support@mpog.zendesk.com
14
MPOG App Suite Upgrades
7/15/2026
Contact: support@mpog.zendesk.com
15
MPOG Application Suite: Upgrades
MPOG releases upgrades to the MPOG App Suite twice per year, typically in the Spring
and Fall. Release notes will be posted to our website
How to apply the upgrade:
• The upgrade package will be sent to each site’s IT contact.
• For sites using Desktop Virtualization (e.g. Citrix), your IT team will upgrade the App Suite.
• For sites where the App Suite is installed on PCs, your IT team will distribute the installer to
each individual to download after the database upgrade has been applied.
• Once you receive the installer from your IT team, click the link and follow the instructions in the
Setup Wizard.
• After applying the upgrade, please confirm that you are using the current version by
clicking ‘About’ in the upper right corner.
Last Updated: 7/15/2026
Contact: support@mpog.zendesk.com
